Uncomfortable Seats, Fees Are Why People Aren’t Flying

MINNEAPOLIS (WCCO) — The cost of plane tickets may be pretty expensive right now, but that’s not the main reason people aren’t flying.

Consumer Reports surveyed 15,000 people about their recent flights. The biggest complaints were uncomfortable seats and excessive fees.

Eight of the 10 airlines rated in the study got low marks for seat comfort.

Those in the survey were asked to rank their overall satisfaction, check-in ease, cleanliness, baggage handling, seating comfort and in-flight entertainment. When it came to overall satisfaction, Southwest Airlines was number one.

JetBlue came in second and that was followed by Alaska Airlines.

Delta, United and U.S. Airways were ranked in the bottom three spots.


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