The Good Life For Less: Refunds On Group-Buying Coupons

I don’t know a single person who hasn’t returned a gift or something else they bought that just didn’t work for them. So why should a coupon/certificate from a group-buying website like LivingSocial, Groupon and Crowd Cut be any different?

They shouldn’t be — and many are letting you return “faulty” purchases for a refund or website credit.

For example, I once bought a week pass for a spa (which will remain nameless) for $20 on a group-buying site (which will also remain nameless). It seemed like a good enough deal, right? Wrong.

I looked on the site and realized that this “spa” was giving sample day passes away for free. Not only that, but appointments were hard to make when I tried, and one of the machines that provide one of the “spa treatments” happened to be broken and they weren’t getting a new one.

Overall it wasn’t a good deal for me — so I was a happy to find that I could return it. I wrote an email and got reimbursed with credit from the group-buying site.

Another coworker of mine bought a deal for a painting company and had trouble getting a hold of them after multiple attempts. Since she paid such a large amount, she was able to speak to the group-buying site and get reimbursed on her credit card.

You may forget that returns can be made from those type of websites, so here’s a link to a few of the more popular group-buying websites’ customer service pages. (Remember that each site has a different policy.)

Living Social – Returns are on a case by case basis they say on their FAQs page.

Crowd Cut – On their terms page it says it does not refund vouchers, but you can try contacting them if you have trouble.

Groupon – They have something called the Groupon Promise and said they’ll “refund you if they ever let you down.”

Dealeebob – They want you to contact the merchant directly with order concerns, but have the dealeebob Guarantee where they will exchange, credit or refund your purchase.

DealStork – They say all sales are final on their FAQs page, but say you can contact them to discuss your situation.

And remember, just as with purchases made in stores, it’s up to you to do your research first before deciding if it is a good deal. It will save you the time it takes to return it — and nothing is more valuable than your time.

If you know of any other deals, share them with other ‘Good Lifers’ in the comment section. You can also read more money-saving blog posts here and text WCCODEALS to 84816 for a ‘deals of the week’ reminder.

  • M from St. Paul

    I had an issue with Crowd Cut recently. Long story short, the terms and conditions didn’t match what the offer was. I use multiple group sites like this daily and I’ve never had a problem and ALWAYS check the complete terms and conditions before purchasing. Obviously that is not always enough. CrowdCut was VERY difficult to deal with and didn’t want to give me any assistance – not even a credit. It took a credit card dispute and going back and forth with the BBB multiple times to get them to issue a credit for future purchases, but no actual refund. I’ve learned on deals that may seem too good to be true to call the company offering the promo to check availability of the product/service first before purchasing. They now have 7 complaints with the BBB. I’d be interested to know if others have had issues.

    • Jeffrey L Colquette

      Based on your comments I anticipate having issues with Crowd Cut. I had purchased a coupon for the Grand Rios Water Park in Brooklyn Park, MN which just closed. I had reservations for a room and water park.

    • Sarah

      I am having the same exact problem. Are you contacting Crowd Cut directly, or the company that the voucher was issued for? Crowdcut has done nothing but cut and paste their terms and conditions in their email replies to me. I am still working with the actual company but don’t seem to be getting anywhere. (It was a painting company – as mentioned in the original article. Not only were they impossible to get in touch with, they only painted ONE room in my house and I purchased two vouchers for a total of six hours of painting). I am very close to going back to Visa and disputing the charge.

  • KJ

    I am also having a problem with Crowd Cut. My issue was with the Grand Rios Water Park deal. I’ve submitted a claim with the Better Business Bureau and am trying to dispute the claim with my credit card company. I’d like to hear if anybody has come to any sort of resolution with them.

  • Chuck Reds

    I also anticipate a problem with Crowd Cut. I bought a voucher for Forum Restaurant in Minneapolis, which is now closed. I have emailed CC asking for a credit on my account. I guess we will see what happens.

  • CrowdCut is no good

    Having issues with Bay Salon in Champlin. I’ve sent two emails to Crowdcut support in the past 3 days and I haven’t received a response yet. I may just have to contact my CC and do a chargeback. When I have issues with Groupon, they usually get back to me within 24 hours.

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