ST. LOUIS PARK (WCCO) — Do-it-yourself is pretty popular for a lot of shoppers, but a growing number of supermarket chains are doing away with it by shutting down self-serve checkout lanes.

They say they can offer better customer service when clerks help shoppers directly.

Studies find shoppers who like self-serve are in the minority, but that’s not true at the Cub Foods store in St Louis Park.

Shoppers like Sam Faldo say it is convenient and fast.

“I usually only get one bag full and so it is easy for me to check out,” said Faldo.

NewsRadio 830 WCCO’s Susie Jones Reports

Some shoppers complain that there are delays because of people getting confused over coupon or payment choices. If that happens, Faldo said he has other options.

“I just go and use one of the lines where there is a clerk,” he said.

Cub Foods store manager Joel Walker says they are very useful and provide a service to customers who may not want the social contact of another person.

“But it is a continual training process. We have to constantly help people out,” said Walker.

Even with the learning curve, the “self serve” check outs are valuable, and Walker says he’d like to see more of them.

Comments (6)
  1. Angie says:

    I prefer to check myself out at the grocery because I don’t have to deal with a rude or cold cashier. The less human contact, the better my shopping experience.

    1. Richard in Minneapolis says:

      The attitude you receive from a cashier is very oftentimes a reflection of the attitude you are projecting. I always greet cashiers (or any other service personnel) with a smile, a greeting and a positive attitude and usually find myself rewarded with a pleasant experience.

      1. Thanks! says:

        Richard we all appreciate that! I was a manager at McDonald’s while I was finishing up my college degree and it was so nice to have happy people. Some people act like it was my life to serve a customer and that was all I was worth. Some even treated me like I was lower than them… It was not fun, however, I did love when happy nice people came in to order!

      2. IwonderIf says:


  2. stung4ever says:

    I only use the self checkout when I have a light load, or the regular lines are really long.

    But I also pump my own gas and use ATMs, so I guess I put a lot of people out of work…

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