MINNEAPOLIS (WCCO) — Research in Motion (RIM) is still trying to correct a worldwide outage affecting BlackBerry cell phone users.

The company, which makes the phone and operates the worldwide BlackBerry network, said the problem started early Monday morning in Europe and then spread to the United States on Wednesday. It has been going on for days overseas, affecting millions of customers around the world.

People have had had trouble getting email, messages, and using the Internet.

On Thursday, the owner of BlackBerry said service is improving but it’s going to take a bit before service is back to normal.

According to a company spokesperson, a system failure caused the problem, and then the backup failed which added to the delay.

“We understand the frustration our customers are feeling about the lack of BlackBerry service, so our priority here is make sure that that network is up and running as soon as possible,” said Stephen Bates, the managing director of RIM UK.

The technology trouble left many people frustrated.

“Having trouble sending, having trouble receiving, sent five or six BlackBerry messages and they just didn’t get through,” said Brian Feuer, a BlackBerry user.

The complaints have been taken to social media outlets, too. On Thursday morning it appeared as if there were still people having trouble as they ranted with posts on Twitter and Facebook.

This is BlackBerry’s biggest outage in years. Business analysts said the company could lose customers over it.

Comments (5)
  1. Man do I dislike BB says:

    I have a Blackberry because my company requires them due to their investment in the BES. Compared to everyother smartphone on the market, I can’t believe a single Blackberry has been sold to a customer with a free choice. Disregarding the outage, BB is like racing a Jet while you are on a horse with three legs. I can’t wait for the day I can run away from them as fast as my feet will take me.

  2. Therese S. says:

    I still like my Blackberry over iPhone with regards to email and calendar synching with Outlook. I never have a problem with my Blackberry, but work users with an iPhone sometimes delete messages on their iPhone and find that it’s also deleted on their computer’s Outlook.

    1. Man do I dislike BB says:

      Yes that was the case in the early days of smartphones and one of the reason’t we have BB’s. I’m only an end user but I hear those issues have been corrected. I’ll gladly carry around a paper copy of my calendar while travling to get the other 9 million things other phones do better than a BB. I don’t think I’ve ever disliked a company’s product more than I do Blackberry. Given their utter lack of catching up to their cohorts, I get the sense they know people are forced to own then via their earlier investment in their products.

  3. BIAS CBS WCCO says:

    CBS is bias towards android and blackberry. Just goto the CBS owned website Cnet and look at all the bias pro coverage for apple. CBS-wcco does not even have an app for blackberry. You never see news on Linux.

    Today, Ubuntu 11.10 Oneiric Ocelot was released. A 100% free, lifetime support, lifetime free upgrades operating system.

    Ubuntu 11.10 is here! “My Ubuntu setup is faster than a PC and prettier than a Mac…” Ubuntu 11.10 Oneiric Ocelot The Times http://www.ubuntu.com/tour/

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