MINNEAPOLIS (WCCO) — We all know buying a new car can be stressful with all the cost and paperwork. Now, we found out some of that anxiety is stretching out for months.

Some people aren’t getting their titles for 90 days, and we’re told the only way to speed things up is to pay $20.

The Department of Vehicle Services says part of the hold-up goes back to the state government shutdown from last summer, the other reason dates back to the ‘80s.

David Lloyd bought his truck back on Oct. 6, and he still doesn’t have his title.

“They told me due to the government shutdown that they have not processed past Sept. 26,” he said.

That’s just one problem. Pat McCormack, the director of the Department of Vehicle Services, says there are two other factors. One is the technology the department uses.

“It is an old system that was developed in the 1980s, so it certainly isn’t conducive to how business is run today,” McCormack said.

Some skilled staff are also retiring; the office currently has nine open positions.

“The learning curve for the new staff is steep,” McCormack said. “We produce over a million titles a year.”

Is there a way to fast-track the process? Yes, but it costs $20.

“If you come in and pay $20 more, then you’re able to get your title produced within three days. And if it’s put in the mail, you get it within a 10-day span,” McCormack said.

But that process gets people like Lloyd revving in the wrong way.

“Fast track and $20 don’t really line up,” he said. “You’ve already had my paperwork for three months.”

The department is in the process of upgrading its technology, which from start to finish will cost $90 million. A consultant has also been hired to see if there are other ways to streamline services.

All money used for the upgrade comes from service fees, not tax dollars.

Comments (11)
  1. Political Genius says:

    Why the surprise, the government sucks at everything they do.

  2. Brett says:

    WHAT a LOAD of BS. We have been paying a SURCHARGE on EACH and EVERY registration renewal for YEARS, so the ‘state’ can get their stupid systems up to snuff. I have been delaying my renewals on lesser-used vehicles, and for GOOD REASON. Keep it up, Minnesota. Soon, you will see my ‘sin’ taxes going to WISCONSIN, so I can help ‘starve the beast’. Get your act together, and SERVE the PEOPLE, or else find another line of ‘work’.

  3. Brett says:

    This is the SAME political party that endorses never-ending bike trails, used by people who don’t pay for them, or MAINTAIN THEM, who has raised gas taxes, and can’t understand WHY gas tax revenue is going down, who uses tax dollars to subsidize ‘mass transit’ so FLASH MOBS can terrorize the Mall of America, promote a high speed rail line from Mpls/St. Paul to Milwaukee to Chicago, so we can bring in even MORE of these THUGS into our state. NOW, they want to put ‘meters’ on cars to tax them by the mile, make internet purchasers pay out of state sales taxes, etc. The hypocracy never ends. Has anybody heard of any WELFARE REFORM LATELY??

  4. Mack says:

    Payment of a $20.00 fee for a government service? Wrong!!! This sounds like extortion. I thought we lived in a state with clean politics. BUNK!!!
    This gives the State of Minnesota a balck eye. This is so wrong on every level.
    The state capital city’s name should have been kept as “Pig’s Eye”.
    Shame on you State of Minnesota!!!!

  5. Mac says:

    I certainly hope the good citizens of this state will do something about this situation. This just smacks of outright corruption. Remember this next election year. Thow the bums out. No career politicians!

  6. xxx says:

    Basically, the government is saying that by paying $20, your title gets moved to the top of the line.
    Why should that be permitted?

    This is a fair society, where folks are expected to wait thier turn.
    Keep everything in line and process the titles on first entered, first served. It is the right thing to do.

    It is not right for the state to accept bribery, which is exactly what is going on right now.

    This is no difference, that bribing a policeman to look the other way, or to bribe a customs official to let something be overlooked when checking a bag.

    Get your affairs in order, and do things right!!

    1. Political Genius says:

      That is what our new toll roads are all about. We all pay for them but only the wealthy get to use them.

  7. GN says:

    The folks in that department are represented by the alphabet soup union.
    They are practicing “slow the world down” to a snails pace to justify more employees and more pay to funnel to the union. By the way we have been paying $1.75 for years on every tab renewal to pay for the so called technology upgrade, check your tab renewal notice. Mr. McCormack is a typical government bureaucrat that will scam the public.

  8. AC says:

    Excuses are like aholes, everybody has one and they all stink. Get your act together DVS!

  9. ChanFan says:

    Government “slow down” by state workers? Extortion?

    This looks like your typical government shakedown to me.

    The DVS has been using that same system for many years meeting the volume of service requests. Suddenly, heading into the next legislative session, the DVS doesn’t have enough people or technology causing the recent backlog. That sounds like an intentional “government slowdown” to me.

    The State DVS now wants $90 million and to hire more people! Hold on to your wallet!

    This guy had already pre-paid over $400.00 three months ago in registration fees. After three+ months of waiting the DVS is saying he has to pay even more in order to get moved to the front of the line. Otherwise, they are saying they don’t know when he will be able to receive his title. That sounds like extortion to me.


  10. Easy Solution says:

    I miss Michele Bachmann. Hope she gets home soon and fixes this!

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