Geek Squad Founder Leaving Best Buy

EDEN PRAIRIE, Minn. (WCCO) — The founder of Geek Squad announced that he’s leaving the company, which was acquired by Best Buy a decade ago.

Robert Stephens announced his decision on his blog, saying “I’m ready to build new companies.”

WCCO’s Susie Jones Interviews Stephens

Geek Squad was a startup in the 1990s, offering computing assistance to the less tech-savvy. The company built its identity around the image of a team of black-and-white-attired “geeks” in clip-on ties, driving to the rescue in black-and-white Volkswagen Beetles.

Since then, the company has expanded to its current workforce of more than 24,000 employees.

Stephens wrote that he would continue to assume a role within the Best Buy organization as an outside advisor to the company’s CEO Brian Dunn.

The announcement comes on the same day that Apple is expected to announce the latest version of its popular iPad tablet computer, and Stephens joked on Twitter: “I’ve decided that I’m going to assume the role of iPad3.”

  • Swamp Rat

    With the Geek Squad founder leaving Best Buy does this spell the demise of the G-Squad. Is this the end of the iconic image GEEK Squad has tried to promulgate? Another great innovative business gobbled up by a big gorilla corporation. I guess Geek Squad had its heyday.

  • James

    ‘Stephens joked on Twitter: “I’ve decided that I’m going to assume the role of iPad3.”’

    Keep your day job kid.

    • Speak Slowly Now

      Or maybe it’s his “audience” that doesn’t have a sense of humor – ?

  • Agent #######

    I wonder if they are letting him go by cutting his hours.. (inside joke).

  • Jay

    Too bad the “geeks” hired werent put to a test to qualify. Locally, our so-called genius’ geeks are dumber than a box of rocks. Id NEVER buy another computer from BB. My machine was a piece of junk from day-1 and they wouldnt admit it had a problem,nor could they fix it. Thankfully, I had a friend smarter than them. Everytime I turned around something else had to be replaced.

    • Andrew

      I hate that you had a bad experience with the Geek Squad. Just realize that some agents, like myself, know our craft well. I work as an agent nights and weekends. My day job is as a computer programmer with 14 years of experience.

  • Agent 0

    Swamp Rat, Robert hasn’t run the day-to-day operations of Geek Squad for 10 years. He was the CTO. So, no – no changes.

    • Swamp Rat

      @Agent “0”
      Thanks for the info. Then that explains why the Geek Squad services, over the past ten years, weren’t up to par like they were when the Squad was founded. Still corporate America strikes again making a good thing worse.

  • Stormer

    I used to use the Geek Squad with no problems. They were expert, quick, knowledgeable, and polite. When Best Buy bought the outfit, I used them twice. Both times they were rude, inefficient, and ultimately wrong about the problems.

    Let’s hope Stephens starts a new firm to go head-to-head with BB. I’ll use their services without qualm.

  • Stanley Peterson

    Is the Geek Squad (Best Buy) going to move to China, with all the rest of American manufacturing?

    • Computer expert

      if they’re in a union most likely but it’s okay because worst buy and the freak squad are both dumb as a brick

  • OhWells

    Wayyyyyy to overpriced is all I have to say. Never used their business before, but from what I’ve seen and heard, it just doesn’t seem worth it. Thank god for tech savvy family and friends.

  • Howard

    Can I get a deal on a VW? If only BB would go away, now that would be news.

  • Dan

    Geek Squad used to be a great company but has gone downhill in the last year. They hired too many “agents” that didn’t have experience. Their motto was quantity over quality unfortunately. I used to be a loyal customer, but will never go back after the horrible experience I have had recently. I will also never go back to Best Buy for anything. Service sucks. It’s really too bad.

  • Agent 99

    When Robert first founded the GS – they were good techs – knowledgeable and straight in their diagnosis and resolution.

    Since BB took it over, they have some good techs, but a lot of them end up trying to upsell you or sell you things you don’t really need. It’s a double-edge sword to have a tech service group that wants to upsell in a big box electronics store….

    Good luck Robert – you started a good company… too bad you are not leaving it at the same level you started it

  • Computer expert

    the freak squad is about as worthless as can be. I can’t tell you the amount of times I’ve been called out to fix the freaks squads mistakes..

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