One year ago, a WCCO investigation found some Minneapolis residents waiting more than three minutes for their 911 calls to be answered. Dispatchers exposed what they called dangerous staffing levels leading to those long wait times.
The mayor of Minneapolis hopes hiring four additional 911 operators will mean more consistent response times. Mayor Betsy Hodges says 911 calls are answered, on average, within 6 or 7 seconds.
After a WCCO-TV investigation exposed what 911 operators call dangerous staffing levels in Minneapolis, first responders are demanding answers.