One year ago, a WCCO investigation found some Minneapolis residents waiting more than three minutes for their 911 calls to be answered. Dispatchers exposed what they called dangerous staffing levels leading to those long wait times.
U.S. Sen. Al Franken says a report showing the U.S. brutalized scores of terror suspects after the Sept. 11 attacks is a reminder that torture is immoral. Franken reacted Tuesday to the Senate Intelligence Committee report accusing the CIA of misleading political leaders about what it was doing with its interrogation tactics.
The man who became known as the “20th hijacker” from the Sept. 11 attacks wants to testify in lawsuits filed by victims of terrorism. The imprisoned Zacarias Moussaoui recently wrote to federal courts in New York and Oklahoma, claiming he can offer inside information about the inner workings of al-Qaida.
Thursday night’s annual Minnesota 9/11 tribute concert at the Lake Harriet Bandshell is a time for reflection and solemn music. But this year there’s an added twist. The Teddy Bear Band plays its fun and participatory music for kids for the first time ever at the 9-11 concert. Manager, singer and bass guitarist Richard Erickson says they aren’t changing their upbeat act.
The mayor of Minneapolis hopes hiring four additional 911 operators will mean more consistent response times. Mayor Betsy Hodges says 911 calls are answered, on average, within 6 or 7 seconds.
Former Gov. Jesse Ventura’s defamation trial had a day off in St. Paul federal court Friday after a week of surprising revelations. Among them, Ventura testified in court that he doesn’t know if he’s controversial, or if he says anything provocative.
The 911 emergency line is back up and running after an outage Saturday afternoon affected multiple counties in the metro area. According to officials, a routing outage is affected 911 calls that were made from landline phones. According to Century Link, the 911 line was down in Sherburne, Stearns, Wright and Benton counties.
A woman called 911 in the middle of the night in Minneapolis and an operator picked up five states away. It happened to Faye Lewis last month when she made the emergency call from her cell phone.
Minneapolis 911 employees say changes have been made after a WCCO Investigation showed emergency calls were taking minutes to answer.
A 13-year-old male has been charged with making a prank call to police about an armed intruder in a St. Paul middle school. According to the Ramsey County Attorney’s office, the teenager called police allegedly claiming an armed man was inside of Parkway Middle School Montessori on Wednesday, May 14.
When WCCO-TV first exposed 911 calls going unanswered in Minneapolis, the city told us there wasn’t a problem. Leaders pointed to an average answer time of around 8 seconds, as proof the system is working. But when we obtained call records after weeks of asking, we found certain times of day had much longer waits.
Two men have been charged with third-degree burglary after they inadvertently alerted police to the scene of the crime when one of their phones pocket-dialed 911.
Minneapolis city leaders are asking questions after a WCCO-TV investigation found 911 calls going unanswered for minutes at a time.
In an emergency, every second counts, but a WCCO investigation found some 911 calls in Minneapolis were taking minutes to answer. For two weeks now, we’ve heard from frustrated citizens and operators who told us calls aren’t being picked up right away. One woman tried twice over five minutes to get through to 911 after her husband suffered a heart attack. He later died.
An armed robber is on the loose after tying up an employee and a customer at an Alexandria video store Monday night, according to Alexandria Police. The incident happened at Premiere Video at approximately 10 p.m., when a man with a black handgun forced an employee to give him an undetermined amount of money from the store’s cash register and safe.
Rules are changing at Minneapolis’s 911 center after a WCCO Investigation found some callers waiting minutes to get through. Raymond Callihan’s wife tried twice to reach an operator last week when her husband suffered a heart attack. Her second call took more than two minutes to answer. Callihan died Thursday morning. City leaders Thursday expressed sympathy for his family. But operators at the 911 center worry others may not get help as quickly as they should, and they’re asking for more staff.
Pictures in a north Minneapolis dining room show the bright smile of 72-year-old Raymond Callihan, a man who loved nothing more than spending time with his large family. “My father was a wonderful person,” said daughter Kamie Reed. “He would help anyone.” But that happiness has been replaced by hurt now that Reed and her mother, Arcola Tullis, know there won’t be any more memories like them.
After a WCCO-TV investigation exposed what 911 operators call dangerous staffing levels in Minneapolis, first responders are demanding answers.
For some people, it could be the most important phone call they will ever make but in a WCCO investigation, some 911 operators and dispatchers in Minneapolis said they’re in the middle of an emergency of their own.
The city of Minneapolis changed its 911 system in the wake of Minnesota’s worst workplace shooting last year. At that time, several panicked callers inside Accent Signage never got through to a dispatcher.
As the pageant honored the victims of the 9/11 attacks a dozen years earlier, Miss America contestants from Oklahoma and Minnesota won the second night of preliminary competitions in the pageant on Wednesday. Miss Oklahoma Kelsey Griswold won a $1,000 scholarship for the swimsuit competition.
Almost all of us remember where we were and what we were doing when we heard terrorists flew planes into the World Trade Center 12 years ago. “I remember thinking, is this really happening, it’s like an out of body experience,” said Kristin Witte of Minneapolis.
The Daily Beast put together an amazing collection of iconic photos from NYC on 9/11. Take a look and share your memories of that day on our Facebook page.
Pranksters who dial 911 without a real emergency to report face stiffer penalties under a Minnesota law hitting the books this week. The law effective Thursday targets those who report a fictitious emergency to 911 dispatchers with the intent of luring authorities somewhere.
If you’ve ever tried texting a 911 call in Minnesota, you probably didn’t get a response. Now the state’s four major service carriers are doing something about it.