Rules are changing at Minneapolis’s 911 center after a WCCO Investigation found some callers waiting minutes to get through. Raymond Callihan’s wife tried twice to reach an operator last week when her husband suffered a heart attack. Her second call took more than two minutes to answer. Callihan died Thursday morning. City leaders Thursday expressed sympathy for his family. But operators at the 911 center worry others may not get help as quickly as they should, and they’re asking for more staff.
Pictures in a north Minneapolis dining room show the bright smile of 72-year-old Raymond Callihan, a man who loved nothing more than spending time with his large family. “My father was a wonderful person,” said daughter Kamie Reed. “He would help anyone.” But that happiness has been replaced by hurt now that Reed and her mother, Arcola Tullis, know there won’t be any more memories like them.
After a WCCO-TV investigation exposed what 911 operators call dangerous staffing levels in Minneapolis, first responders are demanding answers.
For some people, it could be the most important phone call they will ever make but in a WCCO investigation, some 911 operators and dispatchers in Minneapolis said they’re in the middle of an emergency of their own.
The city of Minneapolis changed its 911 system in the wake of Minnesota’s worst workplace shooting last year. At that time, several panicked callers inside Accent Signage never got through to a dispatcher.
As the pageant honored the victims of the 9/11 attacks a dozen years earlier, Miss America contestants from Oklahoma and Minnesota won the second night of preliminary competitions in the pageant on Wednesday. Miss Oklahoma Kelsey Griswold won a $1,000 scholarship for the swimsuit competition.
Almost all of us remember where we were and what we were doing when we heard terrorists flew planes into the World Trade Center 12 years ago. “I remember thinking, is this really happening, it’s like an out of body experience,” said Kristin Witte of Minneapolis.
The Daily Beast put together an amazing collection of iconic photos from NYC on 9/11. Take a look and share your memories of that day on our Facebook page.
Pranksters who dial 911 without a real emergency to report face stiffer penalties under a Minnesota law hitting the books this week. The law effective Thursday targets those who report a fictitious emergency to 911 dispatchers with the intent of luring authorities somewhere.
If you’ve ever tried texting a 911 call in Minnesota, you probably didn’t get a response. Now the state’s four major service carriers are doing something about it.
A Washington County sheriff’s commander said he’s lucky to be alive after getting shot in the face.
That is the question everyone wants to know when it comes to the Boston bombing suspects.
Members of the Minneapolis 911 staff will be honored Wednesday for their work in responding to several critical incidents from last year.
Minnesota lawmakers want to put prank callers to 911 emergency lines on notice that future fake calls could come at a price.