When WCCO-TV first exposed 911 calls going unanswered in Minneapolis, the city told us there wasn’t a problem. Leaders pointed to an average answer time of around 8 seconds, as proof the system is working. But when we obtained call records after weeks of asking, we found certain times of day had much longer waits.
Rules are changing at Minneapolis’s 911 center after a WCCO Investigation found some callers waiting minutes to get through. Raymond Callihan’s wife tried twice to reach an operator last week when her husband suffered a heart attack. Her second call took more than two minutes to answer. Callihan died Thursday morning. City leaders Thursday expressed sympathy for his family. But operators at the 911 center worry others may not get help as quickly as they should, and they’re asking for more staff.
More rounds of vote counting are underway at Minneapolis City Hall as the state’s largest city looks to crown a new mayor. Democratic City Council member Betsy Hodges held a wide lead but was still short Wednesday of the threshold needed to win.
Some Minneapolis city leaders believe fitting police officers with cameras on their uniforms can save the city money and protect officers from frivolous complaints. On Thursday, council members Betsy Hodges, Gary Schiff and Cam Gordon showed the body cameras to members of the media.