Goin' To The (Frozen) Lake: Schedule | Pics | Videos | RECAPS: Mora (Day 1), Fergus Falls (Day 1, Day 2)

Jennifer Kane

Taking Customer Complaints Into The World Of Social MediaRemember when the best way to complain to a company was with paper and pen, or maybe a typewriter? Not anymore. Now, we send emails, fill out web forms, and complain even more publicly on social networks, like Facebook and Twitter.

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