MINNEAPOLIS (WCCO) — They offer everything from laser hair removal to pharmaceutical injections and use powerful tools for many medical procedures. But, a WCCO investigation found very few rules inside Minnesota’s medical spas.

A medispa is a mix between a medical clinic and spa. Years ago, the procedures would have only been performed by a doctor. Not anymore.

You spot them all over — if you know where to look. One woman didn’t want us to use her name in this story. She is still embarrassed after what happened to her at a medispa last year.

“We have to get these clinics off the street,” she said.

She admits she was looking to save some money and didn’t do much homework. The first two laser treatments to remove red capillaries around her nose went fine. The third, ended in terrible pain.

“I told her that my face felt like it was on fire,” she said.

Her nose ended up with burns on both sides and permanent scars.

The treatment happened at a medispa with no oversight from a medical director and no doctor on site. Estimates put the number of medispas around 40. Dozens more are incorporated in other clinics and off the radar.

As a Board Certified Dermatologist, Dr. Charles Crutchfield says he sees a few patients each month after a bad procedure at a medispa.

“People are trying to provide shortcuts and they are performing procedures they’re not qualified to provide,” Crutchfield said. “It’s not just the frequency but it’s the seriousness of the injury we are seeing, too.”

In Minnesota, a medispa doesn’t need any kind of license to be in business. Instead, it’s up to the people working inside them to get some kind of training but all to different degrees. There’s no set standard.

In many cases, medispas answer to a medical director or a doctor but they are not required to be on site.

WCCO went in search of the medical director at several different medispas.

Under state law, a doctor must buy a laser but a physician can hire and train anyone to use it. It works the same way with Botox and other prescription injections, a doctor buys it but after training, anyone can inject as long as they’re “properly supervised” though the laws are very vague as to what that means.

It’s not laid out like it is in other states. Crutchfield believes that should change.

“If you’re having prescription products and equipment and lasers that have to be used by physicians on site and you’re treating patients. You need to have physicians there,” Crutchfield said.

There are also no rules on just how many medispas that doctor or medical director can oversee.

Dr. Scott Jenkins has his name attached to a dozen medispas in the Twin Cities.

“You can say it’s not safe but you have to prove it,” Jenkins said.

Jenkins says he visits some of his locations at least three days a week. He says he has about 15 emergencies a year that he’s called in to handle. He told us he makes anywhere from $500 to $1,500 a month from each medispa, in exchange for his training and supervision.

“My supervision is there but you don’t need a doctor if you’re not doing medicine,” Jenkins said.

Dr. Chris Tolan from Midwest Facial Plastic Surgery considers it serious medicine.

“This has become a little bit of the wild, wild west. Anybody can do anything because there really isn’t any legislation preventing anybody from doing anything,” Tolan said.

He was one of a dozen doctors who met two weeks ago to discuss making changes to Minnesota law. Our cameras were rolling when Jenkins showed up to join them. Many doctors, consider him part of the problem by taking advantage of loose regulations.

After a verbal exchange of cussing from Jenkins, he was asked to leave the table. Jenkins says he came to work together to find a solution.

“To go down this path … we should be ashamed. We can’t air our stuff in public like this,” he said, later in an interview.

Maureen Hines owns a medispa in Woodbury where Jenkins serves as its medical director. She sees the fight as more of an issue about other doctors losing money to businesses like hers than any measurable safety concerns. She says training and safety are top priorities in her medispa.

“Safety is not really the issue here. I think it is economics,” she said.

The Minnesota Board of Medical Practice is responsible for protecting the public from doctor’s mistakes. It gets about 800 total complaints each year. It doesn’t track businesses like medispas, only taking complaints against employees inside. Patients can’t see malpractice awards in Minnesota like they can in other states, they can only see complaints if the board steps in.

The board has never taken any action against Jenkins.

The International Medical Spa Association is located in Minnetonka. It tracks more than 4,000 medispas across the country. It believes in regular training but doesn’t see new laws doing much since it says the vast majority are safe.

Crutchfield acknowledges that all practices have complications and says he doesn’t see medispas as direct competition. He wants to see the state take action and not see any more patients scarred by medispas.

“You don’t get the same quality treatment in a medispa as you do in a medical office or a hospital,” Crutchfield said.

He said patients should at least ask these three questions:
— Is a board certified physician performing the service or are they directly supervising it?
— Is a physician examining them before the procedure?
— Is a physician on site?

There is legislation in the works from both sides. A big focus of the doctors centers around the safety of lasers. The group wants patients to see a doctor within 30 days of getting some kind of laser treatment. Some in the medispa industry, don’t think a doctor’s appointment is necessary.

To file a complaint with the Minnesota Board of Medical Practice, you’ll find a link here. To check the license status of a physician, click here.

Comments (67)
  1. More DFL needed! says:

    Regulations? I thought those were for liberal tree huggers.

    1. Dr. Seuss says:

      Conservatives support government where market inefficiencies exist that hurt people, such as prohibiting lead toys from China being sold to children. Making sure people are supervised by a doctor when performing medical treatments seems fair. Or do we just eliminate medical licensing altogether and allow anyone to remove your spleen?

      1. lj_68 says:

        “Or do we just eliminate medical licensing altogether and allow anyone to remove your spleen?”

        Don’t conservatives believe that the free market will take care of that? Oh wait, it can’t if the patient is dead.

        1. Dr. Seuss says:

          Apparently the concept is hard for some. I’ll type more slowly.

          Because it is a market inefficiency that cannot be remedied after the patient is dead, it is not antithetical to conservatism to require a level of competence to practice medicine.

  2. Mamie Fabel says:

    If this was to be an unbiased newscast, as all newscasts should be, then why do you have a link to Crutchfield dermatology at the end of your article and not a link to the medspas that Dr. Jenkins, a plastic surgeon, oversees?

    1. Jake says:

      I did a search for Dr. Jenkins and I don’t think he has a website. Maureen Hines appears to work at http://www.aesthetictherapies.com/. Perhaps Dr. Jenkins and Ms. Hines did not offer a link?

      1. Maureen Hines says:

        Actually Jake, I did offer my business card and website information to Liz Collin. Aesthetic Therapies is the business I own and have operated since 1983.

  3. K says:

    Maureen is very highly trained and her medical spa is top! I have been to offices with Doctors on site and treated by doctors. Maureen’s pre-treatment prep and post treatment knowledge and care was more educated and personalized than many Doctors. It boils down to the education and experience of who is doing your treatment.

    1. Hmmmm says:

      How exactly do you know that the spa person doing the treatment is “more educated”? Do you require them to take a standardized test before being treated? I’m pretty sure doctors are “more educated (in the traditional sense) than the folks at the spas. I have a hunch “K” has a relationship of some sort with Ms. Hines.

      1. J says:

        You are right they are “more educated (in the traditional sense)”, however when they have their techs or estheticians performing the treatments then they are doing nothing more than “overseeing”…just like the other doctors who oversee in medi-spas

        1. Hmmmm says:

          The problem as shown in the news piece is that doctors like Jenkins are not overseeing the patients in Medispas. If he had a few spas and was actually providing something for his compensation, there would not have been a story.

    2. lj_68 says:

      I don’t think so, K. More education than medical and a residency? Not hardly.

      1. lj_68 says:

        medical SCHOOL. Ugh it’s getting late.

    3. The Count says:

      I just found out, you are one of God’s muppets!

  4. Investigate Dr Dave says:

    Dr dave Christenson who is creating a trouble for the meds should also share with the media how many of his personal patients have had problems with HIS Botox injections …. AND how many med spas he has tried to see the last few years. What about his education and experience ……. SOMEONE should investigate that for a REAL story !! He forgets he also over saw and purchased for a medispa and was not on location either.

    1. Give Peace a Chance says:

      I don’t think anyone is saying there are no issues at clinics with doctors (although I am skeptical of the above claims – it looks like someone trying to get even with Dr. Christenson without any verification), nor did they say a spa could not operate with a medical director as you claim he did. The issue is whether a doctor can really see that many spas and train and supervise the staff. It sounds more like a deal between the spas and Jenkins where they get to do stuff under his license and he gets a sweet check to sit home and watch “Real Housewives.” The question is whether people are getting hurt as a result, and it looks like they are.

    2. Gifty says:

      I’d like to give you a going away present, but you have to do your part…….

      1. Give Peace a Chance says:

        I’ll do it, as long as the present isn’t a gift certificate to one of Dr. Jenkins’ “Danger Spas!”

  5. Jeannie says:

    Was this “investigation” paid for by Crutchfield Dermatology? Great piece of unbiased “journalism.” People can sustain burns and botched procedures at a doctor’s office and they have. Believe me Dr. Crutchfield doesn’t do all of the laser procedures in his clinic(s) I know this personally. This is def about money and not safety.

    1. Give Peace a Chance says:

      It sounds like you are familiar with Dr. Crutchfield. When you were having your experience there, was he at the clinic? His website only shows one, so I’m guessing he is always there unless he is on vacation.

  6. J says:

    I am a medical aesthetician and I am personally working on three patients that sustained skin damage from Crutchfield. I can’t beleive how biased this piece was. Our medical spa engages in constant ongoing training and we hold the highest certifications possible. How about showing some of the spas that DO go above and beyond?!

    1. Mary Anderson says:

      You are a coward.
      Let me get this out of the way: I am biased. Two years ago my daughter had a mysterious rash and I saw three doctors who were unable to help us. The third Dr. referred us to Dr. Crutchfield. He diagnosed and treated and my daughter and she was clear within three days. My son was also suffering from low self-esteem due to an acne problem. He also helped my son and he is doing much better. So, yes, I am a fan. That is why I am so disturbed by your comments. It is extremely irresponsible to post a negative comment on the Internet about anyone without verification. Especially a defamatory comment, using someone’s name that can last forever on the internet , without any ability to validate your statements. You post something that is defamatory and mean-spirited, you make a claim that a doctor has damaged someone and then you hide behind anonymity. Well “J” your behavior is not acceptable. If what you’re saying is really true, stand behind it. Let’s validate your comments. If you take pride in your ability to help patients, be accountable and tell us who you are and where you work, unless the only time you care to post names on the internet is to hurt other people, but never yourself. Otherwise we must assume you are jealous competitor posting malicious lies.
      Shame on you.

  7. E says:

    I am a certified aethetic medicine practitioner that has many years of experience in this industry and was offended by your very biased news story regarding the dangers of medical spas. In fact, the spa that I currently work at was one of the logos you showed your viewers implicating that we did not have the certifications or necessary education to perform these treatments and/or procedures. ALL of our aestheticians and clinicians have the required certifications in addition to constant on-going training that is essential to provide optimal treatments and care to our clientele; who we are very dedicated to and much appreciate. We go over and above expectations and that is evident by our retention and client gratitude. As we all know in this industry and in the medical field, which I am a part of, aesthetic medicine and any practice of medicine is never and EXACT science. Physicians make mistakes too. It would have been nice to know that you were planning on using our logo without ANY knowledge of how we conduct our business. And, I also found it very interesting that Dr. Crutchfield had an advertisement at the bottom of the news piece-very interesting for a dermatologist that was not concerned about competition. I have personally corrected aesthetic procedures that he has performed that did not result in an optimal outcome. Again-not an exact science for anyone.

    1. Medical Board says:

      @J and @E

      I’m guessing you guys know each other. Those are pretty serious claims you are making against a doctor. Could you reply with who you are with and what exactly the damage is that you are correcting? Otherwise, it would be fair to say you are making it up.

      1. J says:

        I do not know “E” but I will say that this is a small industry where everyone knows each other in one way or another. I have worked on facial laser burns and adverse reactions to a chemical peel. HIPPA regulations will not allow me to discuss details. In addition, I am not “claiming” that this was basically paid advertisement for Crustchfield – it was. His website is linked and he is the only doctor that they talked to regarding the need for more regulation. Maybe you have some sort of “rrelationship” with this doc?

        1. Medical Board says:

          Apparently you don’t understand HIPAA (maybe you were trying to spell Hippo?), either. I didn’t ask who the “alleged” patients were, because that would be protected (according to Wikipedia). I asked you which spa you are with. If you aren’t willing to be identified, there is no credibility in your claims.

          Can we assume the Minnesota Board of Medical Practice is in on the ad? I see there is a link to their site for more information. Oh, and I saw Elvis at a 7-11 yesterday, too. Jim Morrison was waiting in the car.

          1. J says:

            I am too educated and to classy to engage with someone as ignorant as you. Protecting my clientele is more important than engaging with you.

          2. A says:

            The fact that your user name is Medical Board and you just cited Wikipedia (which makes no claims of validity) denounces everything you just said! How about you give me your name to make sure you are not really with the Medical Board citing Wikipedia on HIPAA Law…LOL

            1. Medical Board says:

              It’s Denny. Denny Hecker. I have a lot of time on my hands. Then again, “J” does too, apparently, in that she is slandering other folks in the hopes of looking credible.

              1. A says:

                Do not use the word “slander” too losely… First Amendment does not protect a public figure from such without a factual basis… his advertizement was clearly shown at the bottom of the page? Where does this slander come from with no factual basis and “actual malice” as stated by Chief Justice Rhenquist…not saying just saying…there is no slander, simple opinion-deal with it.

                1. Perry Mason says:

                  “A” don’t quit your day job. I read your pathetic legal opinion and laughed so hard I almost wet my pants.
                  Your opinion is as useless as a pulled tooth.

                2. Medical Board says:

                  @A. I’m not sure using the misspelled name of a former Chief Justice makes your post any less ridiculous.

      2. lj_68 says:

        I’m guessing E and J are one in the same and that the IT guys on the back end can probably verify that by checking IP addresses unless “e” and “j” were smart enough to go through a proxy, which they probably weren’t since they weren’t even smart enough to vary their stories enough or their syntax enough to be distinct.

  8. Natalie Germar says:

    Shouldn’t be credentials determining who operates laser and light-based devices. It should b required that operators pass a challenging test light and tissue interaction, safety, treatment contraindications, etc… There should also be a minimum number of hours of training required. Just because someone holds a MD license doesn’t mean they’re qualified. And a technician can burn someone with a doctor supervising so not sure that’s the answer. I think the treatment should be approved by a doctor to confirm the treatment is appropriate and no suspicious lesions are being treated as done at HealthPartners.

  9. D says:

    As an employee of Aesthetic Therapies, I found that this “investigation” portrayed our office as poor example of a medi-spa, rather than the truth. It was clear from the beginning that the authors of this piece chose the stance for viewers, without properly educating viewers on the subject matter. Rather, this piece seemed to take aim at ALL medi-spas and degrade the profession as a whole. I found it interesting that when interviewing Dr. Crutchfield, the interview took place in his office, with his credentials and certifications littering the walls. However, when the interview with Maureen Hines took place, an interview that I witnessed, it was filmed in a hallway, where none of her credentials or certifications were shown or even alluded to. It was also interesting to note that when filming did take place in Maureen’s office, where her credentials and certifications are located, the shot is blurred; perhaps for some sort of dramatic effect… For the record, not all medi-spas are inadequately qualified. Aesthetic Therapies, for example, is licensed with the state of Minnesota as a medical office as well as a salon with additional licensing by the city of Woodbury. Maureen, herself, is a Board Certified Laser Technician, a Board Certified and Licensed Practitioner and Instructor of Electrology, a Licensed Aesthetician, to name a few. With all things, it is important to verify the work, qualifications, and credentials of all businesses offering services. I find it disheartening to see that Aesthetic Therapies, a medical spa that has been in business for 28 years (and is yet to receive a complaint of negligence or the like) to be grouped with such places that are offering the opposite.

  10. Maureen Hines says:

    There may be few rules for medispas, but self policing by very credentialed supervisors and proctitioners of integrity have been our norm. We see hundreds of patients for aesthetic services and provide the services the demographic of baby boomers desires. SAFELY, with supervision.
    Medispas do not look to provide shortcuts, but to work for the clients needs by referring back to physicians for any concerns. I have not seen the type of injuries Dr. Crutchfield alluded to, nor is that woman portrayed my client. She is not. In Minnesota, it is not true that we do not need any license. I have many and they are current. I am licensed in the state as a salon, a city license in Woodbury, a license by the Department of Health for micro-pigmentation, have licenses as a vocational educator in Electrolysis, also Board Certified and Certified in Laser Technology. What is confused here, is that Minnesota does not recognise licenses from other stattes because that is not the mandate here. I have been working with Dr. Scott Jenkins, a board Certified Plastic and Reconstructive surgeon, trauma and microvascular surgeon on a licensing bill, one he co authored in 2009. Yes, a Medical Director is the norm, and responsible for the care of individuals in the aesthetic setting because we want it, in spite of the requirement. In his retirement, Dr. Jenkins spends hours weekly with training and further support to meet the needs of our clients. It is not as the other MDS portrayed, who work full time in their clinics as well as oversee many others. I have worked with two other surgeons and while they operated, or were in the office, had less oversight. One of my licensed requires Infection control and Aeseptic technique as well as Bloodborne pathogens., and CPR. We are not the fly by night individuals you attempted to trample.
    If the reporting here was unbiased, you would see that we have been attempting to responsibly create a license that gathers from the various disciplines, of MD, RN, Esthetician, LPN, Certified Laser Techs and create proficiency exams for those currently practicing, and to create from other states regulations, a fair and reasonalbe training piece that has responsibility as technology changes. That does change and operators need be responsible to someone above themselves. or a regulatory board. The Minnesota Association for Aesthetic Safety has been led by Dr. Jenkins in this area.
    I see that there is no link to Midwest Facial Plastics or Dr. Chris Tolan -a reespected man of many years practice as well. Dr. Tolan is also a Medical Director as well as educator and I suspect he is frustrated as well by this expose. He invited me to the meeting you filmed where we were then asked to leave. Perhaps that wa for dramatic flair instead of a meeting of the minds for the licensing bill. In any case, no real positive action has come of this. I am truly sorry and embarrassed that these intelligent doctors were used by Dr. Dave’ Christainson’s agenda against Dr. Jenkins and perhaps not surprised that this piece of “investigative” journalism did nothing to further serve the public save Dr. Crutchfielsd’s latest advertising campaign.

    1. Shakespeare says:

      Me thinks the lady Maureen doth protest too much.

  11. Tom says:

    Why didn’t WCCO have a real journalist do this story? The “facts” presented in this story were so unbalanced it’s a joke. And then to have the website of one physician listed at the end of the story? How much did he pay WCCO for this 7-minute “infomercial”? As for patient harm caused by derms, I guess the “journalist” found those facts too hard to research, so she just regurgitated the press release from the derms. Welcome to the dumbing down of TV “news”.

    1. Paging Dr. J says:

      Which part of the story wasn’t true? The part about one doctor being paid every month by a dozen or more spas?

  12. RW says:

    There are about 20 hemodialysis units in the TwinCities area. Patients blood streams are accessed through catheters or needle placement and spend 3-4 hours three days a week having their entire blood volume pumped through a filter (artificial kidney) 15 to 20 times in a session. I challenge Ms Collin to show up unannounced at any of these dialysis units and see if an MD is present. There would be no impetus to this investigation though, as there is not an elite cohort of Nephrologists (Kidney Specialists) who are financially threatened by this model.

  13. Mamie Fabel says:

    It appears Dave Christianson is not a dermatologist nor a plastic surgeon; why is he doing these procedures ?

    1. Her says:

      He’s a General Practitioner from Florida.

  14. Maureen P. says:

    I have been a client at Aesthetics Therapies for the past 10 years. I was referred there by Dr. Pilney, a prominent Plastic Surgeon who worked with Maureen. I have had a number of services and have always been pleased with the results. I have met Dr. Jenkins at the spa on more than one occasion and he was present for consultation for one of my services. The skin care has been extraordinary and my face looks healthy and natural. I have received quality service and recommend the spa to friends.

  15. Really? says:

    I can’t believe that wcco is trying to pass this commercial off as news! I have been in the industry for 10 years and its funny….I actually train doctors on lasers (oh, and I’m not a Dr) Most places do have a medical director. They are in charge of over seeing procedures, filling prescriptions, and handling any adverse reactions. Med spas tend to get a bad rap because a Dr is not always there on sight. I would tell you that if someone says they are a dr and then asks you to undress so they can do laser hair removal on you, I would be VERY concerned. Here’s the deal….Drs have their specialties. Plastics, derms, ear nose throat etc. That is what they do all day every day. If you want a tummy tuck, you see a plastic surgeon, not a derm. If you have a mole, you see a derm, not a plastic. If you want laser done, you go to a place that specializes in LASER! As a trainer I can’t begin to tell you how many DOCTORS don’t understand the TECHNOLOGY of the laser until it is explained 40 times. And most doctors will admit…They are not the ones doing the treatments. Treatments may be done in their office but let’s be real. If a Plastic Surgeon was going to provide a 30 min Photo Facial, Can you imagine how expensive it would be? I know how much they make in a surgery room in 30 min and it would not be conducive. I wish they had a study on how many patients had adverse reactions in a Doctors office that maybe treats 5-10 patients’ a day versus a medi spa that treats 20-40? I bet the ratio would surprise you. Laser technicians perform the same few treatments all day every day. They are the experts. Maybe there should be some type of test they need to pass but most of the newer technicians I have come into contact with have gone to laser school and have been accredited even before the certifications of the individual lasers.
    The same is true for the botox and injectables, and even permanent make up. If you want an expert, go to someone that that is their only specialty. Not a surgery, then an injection, then a peel, then a laser etc. Shame on the Dr Crutchfield for taking this route in advertising! I know the Doctors in MN want to take the business for themselves because they see the success of the med spas. It’s NOT about the patient care with them. It’s all about the money. And I too have seen patients that have had bad reactions at plastics and derms offices…Including Charles Cruthfield.

    1. B. Snarky says:

      REALLY?, you know so little and you know it so fluently.
      After consuming a bowl of alphabet soup I could defecate prose that made more sense and was more truthful than what you have written above..

      1. Amanda says:

        B. Snarky, I know you are trying to help, but you make our side look uneducated and unprofessional. I know you are tying to be helpful, but please stop.

  16. John says:

    I guess I’m concerned that there were no facts presented in this story. What percentage of complaints filed originate from physician clinics? This piece makes it seem that a physician is supervising in the room when equipment is being operated. I don’t believe that is the case. I also don’t believe these physicians are pushing for regulations requiring them to be in the room. They essentially want the same supervision, but with less competition. I guess the only thing exposed in this story was physician greed.

  17. Scott Jenkins, MD says:

    At the very least, I am sincerely disappointed that the years of effort put in by me and others to establish important safety standards in the emerging med spa industry have come to this. I spent an hour on camera with Liz Collin honestly answering any and all of her questions. Watching the result of her ‘creative editing’ wherin she purposely and repeatedly made it look like I said the opposite of my true meaning was unexpected, to say the least.
    Fifteen incidents in twelve spas that reaquired my presence in the past year, which I defined as personally addressing a client’s concerns was reported by Ms. Collin to say, “15 emergencies a year that I have to handle.” Subtle, but a brutally effective character assassination tool used against the spa industry.
    This is the second time in three years that WCCO “investigative” reporters have joined forces with Dr. Crutchfield to enhance his business at the expense of others. Last time, a hidden camera was used to “expose” a spa that puportedly didn’t have a medical director. When it was discovered that they did, indeed, have a medical director, the hit piece continued and the viewer ended up in Dr. Crutchfield’s office where he showed us the “safe alternative” to “dangerous” med spas.
    Relying on the integrity of the Dermatology Cabal and WCCO has, unfortunately, been a fool’s errand. So let me put forth two challenges.
    1) Liz Collin – meet me in a public forum with all of your raw footage and defend the integrity of yourself and WCCO. Your blatant yellow journalism will eventually cause the public to lose faith in you anyway so I’m calling you out.
    2) Instead of using WCCO to do hit pieces on the med spa industry to gain an ecomonic advantage, instead of bribing patients with free Botox to make false reports (yes, both WCCO and I have proof to back up that claim) let’s do the following:
    Establish a prospective review of the complication rate of all med spa services. Hire an independent auditor to review the complication rate at the spas I supervise and compare it to a random group of Dermatologists doing the same services. If there is a statistically significant difference in the rate of complications then the loser pays for the study and gets out of the business. Oh, and a public apology on WCCO just to set the record straight. Let’s replace inuendo and character assassination with scientific inquiry. If instead, you choose to accept my repeated offers to sit down and craft a bill to make the industry as safe as possible, I’m all ears.

    1. Marcus Welby says:

      @Dr. J First, I commend you for holding back the profanity. I can’t imagine you would claim the reporter forced you to swear at the guy in the footage. That doesn’t really help your credibility, does it? Second, if you are not actually going to a dozen or more spas except on fifteen occasions to “personally address a patient concern,” why are they each paying you thousands of dollars per year? To us non-medical types, you are pretty obviously renting out your medical license.

      (By the way, it made me giggle to read your post where you attack all the other doctors and the reporter and then ask to get rid of “character assassination.”)

    2. B. Snarky says:

      Mr. Jenkins.
      After watching your profanity laced TV appearance and reading your comment, I must admit, the person who told you to “just be yourself” has given you the worst advice in the world.

  18. SALLY says:


    1. Linus says:

      Were you shouting like that when you called the clinic? Do you really think people are going to listen to Shouting Sally when considering where to go for treatments? Well, if Shouting Sally says it’s safe . . .

      1. Jason says:

        Linus her statement is true. That is why it is so alarming! Saying one thing and then doing the opposite and having a 10+ year track record. Dr. Crutchfield has contracted out the laser services in his office to another clinic for the last ten years. I have never known him to ever perform a physical exam on any laser hair removal patient.

        1. Jason's Mom says:

          Jason, does your Medispa still require people to sign that waiver that says the patient understands the laser tech has no medical training whatsoever and the patient waives any claim against the spa if they are disfigured?

  19. Cindy says:

    wow!!!!! Dr. Crutchfield is falsifing information. He also would never have enough time to see all patients before their treatments. What a lier! He doesn’t even have his own staff trained to do procedures! What a pompas man he is!!
    GREED GREED GREED! What does he want to do put many people out of jobs! He is a sad man

    1. Jason says:

      Does Dr. Crutchfield still make patients sign an agreement that they will not say anything negative about him?

      1. Mrs. Minnesota says:

        I am patient of Dr. Crutchfield and I have never had to sign anything like that. Everyone I know who sees him either for medical things or for cosmetics has been seen by Dr. Crutchfield himself. His staff is great, too. It’s pretty sad that you would make up stuff without the courage to say who you are, but I suppose that’s allowed on the internet.

      2. B. Snarky says:

        Absolutely not. My wife saw him a few months ago and that does not happen. You keep posting the same nonsense over and over, why don’t you add something constructive to the discussion? There are some ridiculously ignorant people in this world and your rubbish posts have confirmed it.

  20. Tammy says:

    I read these comments and found out the Christina Clinic is supervised by a General Practitioner. Point being!!! When you have nurses, aesthecians, who are properly trained on the lasers the treatment is done well without complications. I have been going to a medical spa for years and I have received many different effective treatments. I want to remind you that doctors make mistakes because they are not perfect. Lets face it when your in the hospital or a doctors visit who does the injections, treatments etc!!! It is the Nurse!

    1. Pat F. says:

      I have been a patient of Dr. Crutchfield for over 12 years. In addition to treating me he has also treated my sisters and girlfriends. I have had regular Botox and restylane injections. He has, every time, performed the injections personally to all of us over 12 years. So your comment about nurses doing the injections is not true in this case.
      Thank you.

  21. Her says:

    Another great bit of reporting by Liz Collins. Short on facts and one sided without a chance to answer acqusations.

    I have been in the laser industry for over 12 years, and can attest that the photos were not from Minnesota and are used by many laser companies. To listen to Cructhfield (whom has the same training as ANY Laser Tech in the US, they learn from the laser company reps that perform inservices, no laser training in medical school), say that injuries from a laser are permanent, makes me sick. First off, these are thermal injuries that always resolve themselves, with minimal noticeablility. They are only around 2mm deep and the depth of penetration of a laser is up to 1.5 cm.

    The photo of the back that WCCO showed was NOT even done by a laser, it was from an IPL, not a laser, Liz. The marks from the IPL, are a required outcome of a positive IPL treatment, and slough off after three weeks. They were however spaced too far apart. Again, false informaion from Collins.

    ALL insurance providers that insure doctors and medical spas state that most injuries from lasers are done by the doctors, not the techs. This is because techs spend many, many more hours treating patients and the egotistical MD that picks up a laser very infrequently and pretend to use it, without the proper knowledge and time using a laser. Lasers are a “none physician revenue stream” This means the doctor buys it and has a tech perform the treatments, while the doctor pays attention to their reagular patient base. No doctor that has a practice is able to perform laser treatment because it would take him away from his real job of providing medical care. 99% of the laser treatments in the US are done by techs under the guidance of a doctor. Call any manufacturer and ask who they train the most.

    ** to the woman that said she was so pleased with Crutchfield because he treated her daughter for a skin condition- I say DAH. He’s a derm and one of the better one’s in town! Not a laser expert. No laser company even uses him as a speaker or to write white papers. He use an Alma Pixel fractionalized laser, which is an inexpensive version of the Fraxel and under powered. He has it just to say that he can perform fractionalized treatments.

    There are three things that affect the laser treatment that have to addressed; spot size hertz and fluence. They are based on years of development and practicle knowledge. In order to recieve a SUPERFICIAL burn, you would have to have NO cooling and the wrong settings. Again this happens mostly to MD’s that try to use the device.

    Collins didn’t even ask Jenkins how he functioned; he is a retired Plastic Surgeon,(plastic surgeons are the biggest users of laser in the world), and he circulates regularily between his clinics.. Christianson is a General Practitioner from Florida. A GP??????

    This is nothing but a turf war and for the money. Who else was sitting at the table?? This war was started 10 years ago by a derm in town, who wanted to control the entire laser market in Minneapolis and make it “physician only”.

    I am appalled that WCCOallowed Collins to present such a hack job on this. It is not even worthy of the time it took to show. She needs to stick to reading the teleprompter and read words that someone else writes.

    And who in the hell is the International Assoc of Spas?? They have NO presence in the laser industry; if they did locals would have heard of them.

    The last thing I want to mention is Chris Tolan thinks its serious medicine?? he needs to read a book. Laser is a NON_INVASIVE procedure and is a highly advanced device, which allows the user to have work with saftey built in to the units, such as contact cooling and shut offs that tell the computer if the laser is too hot and suts it down, not letting it fire. It certainly is not medicine and that coming from the FDA and other state guidlines.

    1. B. Snarky says:

      Nature, not content with denying HER the ability to think or the gift of intelligence, has endowed HER with the ability to type.

  22. Her says:

    I just read the first paragragh again and decided to call Liz Collins unqualified to be a reporter, unless she is following in the steps of Dan Rather or Don Shelby, by falsifying the facts. She wrote that years ago doctors were doing all of the treaments; at no time since the aesthetic laser had been introduced were doctors doing all of the treaments. It has ALWAYS been delegated to either techs or in some instances nurses. But not doctors.

  23. J says:

    What a witch hunt!
    Dr. D, Dr. C…..dont you have better things to do?

    1. The World's Receptionist says:

      My guess is that they aren’t answering you because they are busy with seeing patients. I’m sure Dr. Jenkins could respond if they have WiFi at the beach.

  24. rebecca2012 says:

    really? i have been working with lasers for 12 years! Have you ever heard of drs doing the actual laser treatments? NO! What Dr even has the time to go and complain about medi spas? Ones that are wishing they could get all of the business to themselves. Its apparent from reading the reviews that most of the drs they interviewed in the story do not do the laser treatments themselves but are pushing for congress to pass a law that it needs to be done in their office so they can “oversee” the procedures” but I know they would never step foot in the door of the treatment room while a procedure is happening. they really are clueless when it comes to lasers and protocals. I would be concerned with a “doctor” that is concerned! are they not to busy!

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