MINNEAPOLIS (WCCO) — SuperAmerica says that an alleged incident last month involving an Air National Guard serviceperson was “a misunderstanding on both parts.”

The Facebook posts of the military member allege that she was denied service at the SuperAmerica on Post Road near the Minneapolis-St. Paul International Airport in Bloomington. She claims she was told her uniform was offensive to the taxi cab drivers who frequent that location.

Her claims quickly turned into a social media firestorm. As of Wednesday morning, SuperAmerica’s Facebook page had received dozens and dozens of one-star ratings.

On Wednesday, SuperAmerica offered the following statement: “We are deeply sorry if we offended Caitlin in any way. We are active supporters of our military men and women and would never purposefully offend any of them. We are committed to addressing our customer service procedures at the Post Road store which includes serving all customers including military and women customers.”