MINNEAPOLIS (WCCO) — Ticketing website StubHub will pay nearly $2 million to 5,500 customers with ties to Minnesota after a settlement stemming from the company’s refusal to give refunds for events canceled due to the pandemic.
Attorney General Keith Ellison’s office announced the $1.87 million settlement Thursday, which was part of an investigation involving nine other states.
According to Ellison’s office, StubHub’s “FanProtect Guarantee” offered full refunds for canceled events, but when COVID-19 hit, the company stopped honoring that guarantee, instead offering customers account credits worth 120% of their purchases.
“The COVID-19 pandemic is not an excuse to withhold refunds,” Ellison said in a release. “This settlement ensures that StubHub will honor its refund policies both now and in the future.:
The $1.87 million will go to customers who live in Minnesota or bought tickets to events in the state.
StubHub also agreed to not change its refund policies for purchased tickets unless a customer consents, and to “promptly process refund requests,” the attorney general’s office said.
Customers who believe they deserve a refund can contact StubHub at 866-788-2482 or Ellison’s office at 651-296-3353 or 800-657-3787.
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