ST. PAUL, Minn. (WCCO) — The Better Business Bureau is now warning consumers about a bike shop in St. Paul after they’ve received several complaints from online users.
The Green Tire Bike Shop, which has a store front off Randolph Avenue in St. Paul, sells bicycles, bike accessories and offers service/repairs.
The BBB said it has received complaints from across the country saying the company has collected payments and then failed to send the orders in a timely matter.
“Customers are all saying the same thing: ‘I ordered something, I paid for it, the company said it would be delivered and they’re not shipping the item. And when I contacted them to say, hey where’s my item … I’m not hearing back from them,'” said Dan Hendrickson with the BBB of Minnesota.
Customers who complained also said the Green Tire Bike Shop failed to respond to them through emails or phone calls. The BBB said the currently have 23 complaints pending against the company, all filed within the past three weeks.
The BBB said it did reach out to The Green Tire Bike Shop, but didn’t really get any answers from them. They said it will be giving the shop an “F” rating.