Target Field’s Ticket Site Falters During Concert Sale

MINNEAPOLIS (WCCO) — It took less than four hours for the first-ever concert at Target Field to sell out, but buying tickets was frustrating for some.

The Twins say experienced a technical problem that caused tickets to the Kenny Chesney-Tim McGraw concert to be temporarily unavailable.

“It was awful, I hated every second of it,” said Jared Christie, who tried to buy tickets on the system.

Christie said he spent two hours fighting with the ticket-buying system.

At first, things went fine, he said. He logged on and within minutes found himself in a virtual waiting room.

“Then an hour went by. Its fine… then bop, things come on, I’m like perfect, I’m in,” Christie said.

But the smile on his face was short-lived.

“I’m able to get four tickets right in the section I want. I go to hit continue: Nothing. Continue. Nothing. Continue. Nothing,” he said.

The screen froze. He had to start all over again, and he got different seats.

Tickets sales were handled exclusively by the team at A spokesperson for the Twins said there was a ticket system technical problem that kept some people from purchasing tickets.

“It was like deja vu, because I did the same thing when the Twins tickets went on sale,” Christie said.

This is the second time ticket buyers have had problems with the system used at Target Field. The same thing happened last Spring when general admission tickets from the Twins went on sale.

Die-hard Twins fans were outraged then, just like country music fans were Saturday.

“It was equally just as bad. Either you were getting booted from the system or it was freezing up,” Christie said.
Tickets. com and the Twins are apologizing to fans for the mishap.

They said the problem has been fixed and they are investigation the incident to make sure it does not happen again.
If you were not able to get tickets for the concert, check back at A limited number of seats may be released by the promoter for public sale in the coming months.

By the way, Jared did score four tickets, the website began to work right when he was about to give up.

More from Reg Chapman
  • Sara Ullman

    As one of those many fans who waited and waited to get through and never got tickets it is very frustrating I am a person who works nights stayed up all day trying to get tickets and finally when the system worked tickets were sold out.. I was in the ticket screen three times… this die hard kenny and tim fan is heart broken and very angry with the ticket system used by target field…. no tickets left unless you want to pay triple on ebay which i think isn’t fair to those of us honest people. It would be nice for target field to figure out a way to fix this for those of us who missed out.

  • Bill

    So who gets the profits from this?

    The Pohlads?

    • The Crux of the Buscuit

      If the profits go to the Twins then yes. The Minnesota Ballpark Authority (MBA) owns Target Field., so maybe them. The profits might also go to the Metropolitan Sports Facilities Commission . Anyone know for sure?

  • john

    This is yet another reason to stop putting all these requirements on using tickets, such as only the buyer can use them, you have to present your ID, you can’t sell them to someone else latter, and trying to restrict scalping tickets. Some people don’t have the time or luck to deal with all this stupid ffffing computer and technology stuff and the only way to acquire tickets is on the secondary market with money THEY WANT TO SPEND!!!! Tickets are like any other product or good that should just be left alone. I am sorry a bunch of soccer moms have problems with the cost of Justin Bieber tickets and think they should write legislation. If you think a ticket cost too much don’t buy it and stay at home.

  • TellItLikeItIs

    This has nothting to do with technology or system failure. This has to do with the morons who built the “systems.” Computers only do what people tell them to do. Poor design, poor testing, poor implementation, cutting corners on what has really become a fairly easy system to build Pathetic!

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