Excedrin Maker Issues Recall After Broken Pills Reports

MINNEAPOLIS (WCCO) – A large drug company is voluntarily recalling four different drug products in the United States after consumers complained of chipped and broken pills in their bottles.

Novartis Consumer Health Inc. (NCH) is recalling Excedrin and NoDoz products with expiration dates of Dec. 20, 2014 or earlier, and Bufferin and Gas-X Prevention products with expiration dates of Dec. 20, 2013 or earlier.

NCH said that those products may contain stray tablets, capsules or caplets from other products.

Consumers are asked to destroy those products or return them if unused.

The company says it has also suspended operations at its Lincoln, Neb., facility in order to make improvements.

The U.S. Food and Drug Administration is working with NCH through this process, the company said.

Comments

One Comment

  1. Wheres the Refund says:

    What, and no refund or replacement for the defective product? Excedrin is not cheap.

    Novartis is bad at customer service as Best Buy. Learn a lesson from Amazon.com Novartis!

  2. Sam Maass says:

    This will give somebody a headache.

  3. Nancy Aleshire says:

    At least it’s not a mixup of viagra and Ex-lax.

  4. Over Zealous says:

    They cannot pay for shipping and handling? I payed for gas money (not cheap) and hassle to goto CVS-Parmacy to pick up the Excedrin. Why no set up return a replacement from the store you bought the product from.

    Learn from Amazon.com Novartis about customer service.

  5. Gary Lee says:

    Years ago this would have been hushed up. Then the makers of Tylenol showed us how it should be done by ignoring all fo the conventional wisdom of the time and going very public and doing a thorough recall. Every business student since has been taught “The Tylenol Curve”, and the responsible way to deal with product defects. Sometimes manufacturers still try to cover up, such as Intel and the Pentium multiply error. Others take a responsible action and recall the product. While some might say that Novartis is not doing the recall exactly the way they might like, let’s give them credit for being forthright and public about the problem. At this point it appears they’ve learned that candor is better then deception.

  6. nina says:

    When is excedrin migraine coming back to the store shelves…..it’s been months!

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