What, and no refund or replacement for the defective product? Excedrin is not cheap.

Novartis is bad at customer service as Best Buy. Learn a lesson from Amazon.com Novartis!

This will give somebody a headache.

At least it’s not a mixup of viagra and Ex-lax.

They cannot pay for shipping and handling? I payed for gas money (not cheap) and hassle to goto CVS-Parmacy to pick up the Excedrin. Why no set up return a replacement from the store you bought the product from.

Learn from Amazon.com Novartis about customer service.

Years ago this would have been hushed up. Then the makers of Tylenol showed us how it should be done by ignoring all fo the conventional wisdom of the time and going very public and doing a thorough recall. Every business student since has been taught “The Tylenol Curve”, and the responsible way to deal with product defects. Sometimes manufacturers still try to cover up, such as Intel and the Pentium multiply error. Others take a responsible action and recall the product. While some might say that Novartis is not doing the recall exactly the way they might like, let’s give them credit for being forthright and public about the problem. At this point it appears they’ve learned that candor is better then deception.

When is excedrin migraine coming back to the store shelves…..it’s been months!