Reporting Chris Simon
MINNEAPOLIS (WCCO) — Hundreds of thousands of CenterPoint Energy gas customers could be in store for refund.
According to CenterPoint, it had the best of intentions, experimenting with a tiered pricing system — encouraging conservation by charging more to customers who used more natural gas.
But if the meter reading period stretched beyond 31 days, some customers were bumped up to a higher tier and paid more, even though a new month had commenced and the customers in questions were using no more gas than normal.
The idea was dumped last fall after several customers complained.