Last year, the district’s call center experienced problems with long wait times and some parents’ questions left unanswered. This year, the number of call center staffers doubled from an average of eight to 16. Some also speak different languages to help address issues.
Officials with Minnesota’s health insurance exchange say the website and call center are functioning well as the deadline looms for open enrollment. MNsure spokeswoman Jenni Bowring-McDonough said Sunday that the website has been stable this weekend and the call center is adequately staffed. Minnesotans have until 11:59 p.m. Monday to enroll for health insurance coverage or face federal tax penalties under the federal Affordable Care Act.
Officials of Minnesota’s health insurance exchange say their call center is standing ready to help people seeking to beat a deadline for signing up to get coverage before the new year.
The new state run health care exchange is already facing troubles and you can’t even buy-in until October. On Tuesday the head of MNsure said its original estimates on premiums was too high. MNsure is the health exchange required under President Obama’s health care reform plan.
A new Comcast customer service center is opening in Minnetonka, Minn. and its bringing 450 new jobs with it.