National Emergency Number Association
Every day, 650,000 people call 911. For some of us, it is the first phone number we learn. It has become such a part of our lives that we even hear stories of 3-year-olds using it to get help. So, that had Kendal and her great-aunt Cathe wondering: Why do we use the numbers 911?
In an emergency, every second counts, but a WCCO investigation found some 911 calls in Minneapolis were taking minutes to answer. For two weeks now, we’ve heard from frustrated citizens and operators who told us calls aren’t being picked up right away. One woman tried twice over five minutes to get through to 911 after her husband suffered a heart attack. He later died.