MINNEAPOLIS (WCCO) — Members of the Minneapolis 911 staff will be honored Wednesday for their work in responding to several critical incidents from last year.

The Association of Public Safety Officials, Inc. Minnesota Chapter “Making A Difference” award will be presented at the annual Minnesota State Sheriff’s Association, APCO and NENA joint training conference.

The staff will be recognized for how they handled several high-profile and critical incidents in 2012 including the Accent Signage workplace shooting, an ambush of police officers, aiding a police officer in great danger and officers in a gunfight.

In the Accent Signage workplace shooting, 104 phone calls were received and placed from the Minneapolis 911 Center in the first 17 minutes.